Knowledge Base & Help Centre
Quickly find guides and answers to common questions. Contact customer service or submit a ticket if you need help.
Account & billing
3 guidesCheck invoices, payments and renewal settings
Verify the product, billing period and service state before paying or renewing.
Enter your shared-hosting control panel
Enter your shared-hosting NewCP resource panel to manage sites, files, FTP, databases and related tools.
Start here: find your product and management panel
Choose the correct starting point for your account, hosting, server or website project.
Shared hosting
12 guidesRequest backup, recovery or website migration
Arrange staff assistance through a ticket and confirm the data scope before work begins.
Connect a domain and verify HTTPS
Configure the records returned for your site and check DNS, binding and certificate status separately.
Create a database and connect your application
Choose MSSQL, MySQL or PostgreSQL when creating a database, then verify application access.
Publish and visit your website after activating hosting
Open your shared-hosting subscription in NewCP, upload files, install an application or deploy from GitHub, then visit your website address.
Deploy an ASP.NET Core application
Check the target runtime, project file and production configuration before publishing.
Deploy Node.js: static output or a server application
Choose a project template using the actual build and runtime requirements.
Create a domain mailbox and test delivery
Create a mailbox, configure the returned server settings and verify DNS and delivery.
Activate FTP for a website
Use the site-specific FTP credentials shown by your hosting panel.
Connect GitHub and deploy a website
Grant repository access, review build configuration and verify the resulting release.
Install WordPress or nopCommerce
Check the site, database capacity and replacement warning before completing setup.
What does shared hosting include? Meet the NewCP resource panel
Understand the convenient resource tools and the path from purchase to using your hosting.
Upload website files to the correct directory
Separate source code, build output and the live site directory before uploading.
AI website builder
4 guidesView and purchase AI credits
Distinguish account balance, AI credits and hosting charges before buying.
Export website source and plan future updates
Download the project, verify its files and choose one source for future changes.
Publish from Builder to Free Page, your hosting or FTP
Choose the intended destination and verify its public URL and replacement scope.
Create and review a website with AI Builder
Start with clear business requirements and review pages and interactions before publishing.
VPS
2 guidesDedicated servers
1 guidesTroubleshooting & support
3 guidesContact support with the right information
Choose a ticket or chat and provide enough detail to reproduce and track the issue.
Arrange a custom website or product feature development
Work with customer service and the development team on design, functionality and delivery.
Website unavailable: check service, domain and application
Identify the failing layer before changing configuration or asking for help.