Account & billing

Check invoices, payments and renewal settings

Verify the product, billing period and service state before paying or renewing.

Updated Vibe Hosting
Applies toFor customer-centre billing. Current checkout determines prices, periods and available methods.
On this page

Before you start

  • Have the order or invoice reference ready and identify the product being purchased.
  • Account balance and AI credits serve different purposes. A balance top-up is not itself a product purchase.

Follow these steps

  1. Open Billing to inspect outstanding invoices, history and balance transactions.
    English billing overview with orange outlines around Invoices, Transactions & Ledger and the unpaid invoice alert
    Figure 1: Open Invoices for outstanding invoices and history, or Transactions & Ledger for balance activity. Demo data only. View full-size image
  2. Before payment, check the product, amount, period and currency. Afterwards, confirm the invoice state and then the service state.
    Invoice details highlighting Paid status, total, amount paid, amount due and the monthly hosting line item
    Figure 2: Open an invoice in Invoices to check the product and amounts. This example shows Paid with zero Amount due. Demo data only. View full-size image
  3. Review the renewal choice and next due date in the relevant service settings rather than relying only on an email or bank transaction.
    Subscription card highlighting the Next invoice date, Automatic renewal status and the Manage menu
    Figure 3: In Overview & Services, check Next invoice and Renewal. Manage opens the renewal options. Demo data only. View full-size image

Check the result

  • The invoice should reflect the payment result. Provisioning or manually delivered products also require their service or delivery confirmation.

If something goes wrong

  • If money was deducted but an invoice remains open, send support the invoice reference, time and a redacted receipt before paying again.
  • Ask support about the specific order before assuming cancellation, refund, period-change or balance rules.

Next steps